Frequently Asked Questions
Everything you need to know about Parcelbound in a tightly wrapped FAQ package!
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Yes, we offer a self service membership upgrade/downgrade option that is listed under your account.
If upgrading from a "Silver" to "Platinum" account you will be charged a "membership change fee", and depending on if you select a monthly or annual billing cycle the 1st payment will be captured at this time.
If downgrading from a "Platinum" to a "Silver" account you will be charged a "membership change fee", and whatever remaining days you have left in your billing cycle will be credited to your account that you will be able to use for future shipments or related charges.
The "membership change fee" must be agreed to before you are allowed to change your membership plan. We have this "membership change fee" in place to minimize frequent membership plan changes by customers who try to take advantage of our cheaper Platinum shipping rates for a short time.
We receive many shipments throughout the day; depending on the number of parcels we receive there may be a delay in your parcel being checked-in to our system/warehouse.
Please note that your parcel is secure in our warehouse, but just has not been processed through our check-in department.
Dimensional weight is the weight that is calculated based on the length, width, and height of the box. Shipping carriers use the dimensional weight to accurately charge shipping costs for boxes that are over-sized.
Depending on the shipping carrier a dim factor of anywhere between 139 - 200 is usually used to calculate this dimensional weight. Here is an example of how this would be calculated.
Box dimensions ( L x W x H): 14 in x 12 in x 10 in = 1,680
1,680 / 139 = 12.1
So in this example the dimensional weight of this box would be 13 lbs; since shipping carriers always round up to the nearest pound.
Parcelbound.com is a package forwarding company that provides international customers with a USA shipping address that you can use to buy from all your favorite USA stores like Macys, Ebay, Zappos, NewEgg, etc.
We offer competitive international shipping rates, and you can select from multiple different shipping carriers (e.g. DHL, USPS, FedEx, Airmail) to find the best shipping carrier to deliver your shipments.
Sign up now for your USA shipping address at Parcelbound.com and start saving money on your favorite items by shopping in the USA.
No, sorry we do NOT offer shipping services for rental membership service websites like Netflix, Blockbuster, Gamefly.
Due to the complexity of having to ship and then send back each media item this is a service that is something that we do not offer.
When signing up for a new membership plan account we require a credit card mainly for 2 reasons:
1. When signing up for a membership plan account we charge your credit card an "account deposit" amount that we use to verify an account is NOT fraudulent and to keep fraudulent users down to a minimum.
However, please note that this "account deposit" amount that is charged to your credit card will then be directly deposited into your Parcelbound credit on account. You will then have the benefit of applying this amount to any future shipments or personal shopper orders you may place.
2. We securely keep your credit card information on file, which is stored not locally but securely on Authorize.Net's certified PCI DSS compliant servers. We do this ensure a smooth and uninterrupted service for shipping out your shipments and processing your personal shopper orders as quickly as possible.
Simply put, we are the best! :)
We put customer service first, and try to do the best possible job possible to keep ALL our customers happy. We go above and beyond to make sure we are packing items the best we can to save customers as much money as possible on international shipping costs.
We pride ourselves on offering an extra layer of customer service that many of our competitors just do not put the effort in. When we receive customer packages we treat them just as if they were our own, taking the upmost care when processing shipments.
Give us a try today, and we guarantee you won't be disappointed in our services!
Yes, our "Platinum" membership plans renew automatically based on the billing cycle (e.g. monthly / annually) you have selected. These membership plan fees are pre-paid for the billing cycle period.
To keep you informed, you will receive an upcoming email reminder letting you know when your membership plan fees are due to keep your "Platinum" membership active.
No, the Parcelbound USA shipping address that we provide you will NOT be a P.O. box address. You will receive a USA address with a street name and number with your own unique suite number.
An example of what your Parcelbound USA shipping address will look like is listed below.
1 Parcelbound Place
Lyndhurst, NJ 07071 USA
To learn more about how the Parcelbound services work please visit our how it works page!