Frequently Asked Questions
Everything you need to know about Parcelbound in a tightly wrapped FAQ package!
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No, sorry we do NOT offer shipping services for rental membership service websites like Netflix, Blockbuster, Gamefly.
Due to the complexity of having to ship and then send back each media item this is a service that is something that we do not offer.
When signing up for a new membership plan account we require a credit card mainly for 2 reasons:
1. When signing up for a membership plan account we charge your credit card an "account deposit" amount that we use to verify an account is NOT fraudulent and to keep fraudulent users down to a minimum.
However, please note that this "account deposit" amount that is charged to your credit card will then be directly deposited into your Parcelbound credit on account. You will then have the benefit of applying this amount to any future shipments or personal shopper orders you may place.
2. We securely keep your credit card information on file, which is stored not locally but securely on Authorize.Net's certified PCI DSS compliant servers. We do this ensure a smooth and uninterrupted service for shipping out your shipments and processing your personal shopper orders as quickly as possible.
Simply put, we are the best! :)
We put customer service first, and try to do the best possible job possible to keep ALL our customers happy. We go above and beyond to make sure we are packing items the best we can to save customers as much money as possible on international shipping costs.
We pride ourselves on offering an extra layer of customer service that many of our competitors just do not put the effort in. When we receive customer packages we treat them just as if they were our own, taking the upmost care when processing shipments.
Give us a try today, and we guarantee you won't be disappointed in our services!
Yes, our "Platinum" membership plans renew automatically based on the billing cycle (e.g. monthly / annually) you have selected. These membership plan fees are pre-paid for the billing cycle period.
To keep you informed, you will receive an upcoming email reminder letting you know when your membership plan fees are due to keep your "Platinum" membership active.
We receive a lot of USA website orders daily. When a USA website order tracking number shows that your order has been delivered this means that your order is within the Parcelbound warehouse.
However, depending on the number of shipments we receive your items will be checked in to your account in the order they are received. Please note your order is secure within our warehouse but has not been checked in to your account due to the other shipments that were received before your order.
Please allow enough time for our Warehouse Team to check in your order after it has been delivered.
Yes, as a US merchant partner you can expand your shipping needs worldwide. With Parcelbound's discounted international shipping rates you will attract customers from all around the world that will shop on your US merchant website.
Not only will you increase your website's revenue from international customers, but at the same time you will be earning money from Parcelbound for all the referrals that sign up on the Parcelbound website. It's a win-win!
No, the Parcelbound USA shipping address that we provide you will NOT be a P.O. box address. You will receive a USA address with a street name and number with your own unique suite number.
An example of what your Parcelbound USA shipping address will look like is listed below.
1 Parcelbound Place
Lyndhurst, NJ 07071 USA
To learn more about how the Parcelbound services work please visit our how it works page!
Yes, once you sign up for an affiliate account we will provide you with banner images, text links, button images, etc. that you will find listed under your account. You may use these creatives to attract customers to the Parcelbound website and have them sign up as a customer to earn your referral commission.
The shipping rates that are listed on Parcelbound do not include any customs or duty taxes.
Depending on your country there may be an additional charges that are due once the shipment arrives; please check with your custom's office to learn more about fees that may be charged on any imports.