Frequently Asked Questions
Everything you need to know about Parcelbound in a tightly wrapped FAQ package!
Select the FAQ category
New Account / Sign Up
If you don't have a credit card you can still sign up for a new account by sending us a wire transfer, money order, or check and a customer support rep would provide you with a link where you could sign up for a new account.
Please contact us for further information on sending us a wire transfer.
Include your customer name and suite number when sending.
Note: There is a $10 fee charged to receive each wire transfers; which will be deducted from the total amount received.
Check / Money Order Information:
Mail Checks / Money Orders To:
Attn: Billing Dept
719 Tyler Street
Lyndhurst, NJ 07071 USA
Note: Include your customer name and suite number when sending.
You can easily sign up for a new account by visiting our sign up page. Our 4 step application process is simple to fill out, and will get your US shipping address active for use.
We offer 2 membership plan types (Silver and Platinum).
Silver: If you don't shop in the U.S.A. often then this is the plan for you. There is a low one-time registration fee with this plan, but there are NO monthly/yearly membership plan fees.
Platinum: If you shop a lot in the U.S.A. then this is the plan for you to save extra on shipping costs. There is a low one-time registraion fee with this plan, and depending on what you want your billing cycle to be you can either sign up for a monthly or annual billing cycle.
Please visit our compare membership plan page to get more details on what each plan has to offer!
With online fraudulent attempts always on the rise, we take extra precautions to make sure all Parcelbound accounts are valid and non-fraudlent. Based on the information you provide us we go through fraud preventing measures, and sometimes a user needs to provide us with more information before we can activate your account.
There are 2 types of verification processes that Parcelbound may perform before your new account is activated:
Credit Card Verification: With this verification, a random dollar amount from $0.01 USD to $10.00 USD will be charged to the credit card you submitted during the application process. You only have a limited number of attempts to enter the right amount; if after reaching your last attempt you do not enter the right random amount this credit card will be marked as "failed", and you will need to add a new credit card to activate your account.
You can see this random dollar amount charge usually by logging in to your credit card account online, or calling your credit card company to find out what this random dollar amount charge is. Please note; the amount that needs to be entered must be in USD; which your credit card company should be able to provide you with this exact USD amount that was charged.
Once you enter the right random amount charge your account will be automatically activated and you can begin to start using all of Parcelbound's great services!
Please note: The random amount charge will be automatically refunded back to your credit card within 5-10 business days!
Document Verification: With this verification, we will ask you to upload some of the documents listed below to help us verify and activate your account as quickly as we can.
Documents that you can send for verification:
- Credit card (fornt and back side)
- Drivers license (front and back side)
- Cell phone bill
When signing up for a new membership plan account we require a credit card mainly for 2 reasons:
1. When signing up for a membership plan account we charge your credit card an "account deposit" amount that we use to verify an account is NOT fraudulent and to keep fraudulent users down to a minimum.
However, please note that this "account deposit" amount that is charged to your credit card will then be directly deposited into your Parcelbound credit on account. You will then have the benefit of applying this amount to any future shipments or personal shopper orders you may place.
2. We securely keep your credit card information on file, which is stored not locally but securely on Authorize.Net's certified PCI DSS compliant servers. We do this ensure a smooth and uninterrupted service for shipping out your shipments and processing your personal shopper orders as quickly as possible.
Yes, the way we currently accept PayPal payments is similar to how we accept wire transfer & check / money order payments for new accounts.
The only difference is you will send a payment to our PayPal account which is at email@example.com. Once we receive your payment we will email you a link where you can continue setting up your new account on Parcelbound.
Note: 4.5% will be deducted from the total amount that we credit to your Parcelbound account; the reason for this is to cover the fees that PayPal charges us for accepting PayPal payment.
Yes, our "Platinum" membership plans renew automatically based on the billing cycle (e.g. monthly / annually) you have selected. These membership plan fees are pre-paid for the billing cycle period.
To keep you informed, you will receive an upcoming email reminder letting you know when your membership plan fees are due to keep your "Platinum" membership active.
100% Money Back Guarantee!
We pride ourselves on providing a great service to all our customers.
If you are not 100% satisfied with the services we offer within the first 30 days, we will gladly offer a full refund on any membership fees or one-time setup fees.
Note: This money back guarantee does not apply to fraudulent customers.
No, the Parcelbound USA shipping address that we provide you will NOT be a P.O. box address. You will receive a USA address with a street name and number with your own unique suite number.
An example of what your Parcelbound USA shipping address will look like is listed below.
1 Parcelbound Place
Lyndhurst, NJ 07071 USA
To learn more about how the Parcelbound services work please visit our how it works page!