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Frequently Asked Questions

Everything you need to know about Parcelbound in a tightly wrapped FAQ package!

Account

Yes, we offer a self service membership upgrade/downgrade option that is listed under your account. 

If upgrading from a "Silver" to "Platinum" account you will be charged a "membership change fee", and depending on if you select a monthly or annual billing cycle the 1st payment will be captured at this time.

If downgrading from a "Platinum" to a "Silver" account you will be charged a "membership change fee", and whatever remaining days you have left in your billing cycle will be credited to your account that you will be able to use for future shipments or related charges.

The "membership change fee" must be agreed to before you are allowed to change your membership plan.  We have this "membership change fee" in place to minimize frequent membership plan changes by customers who try to take advantage of our cheaper Platinum shipping rates for a short time.

Only "Platinum" members have the option to change their billing cycle from annual to monthly or vice versa.

Any remaining days in your billing cycle will get credited to your account and you will be able to use this credit for any future shipments or other related charges.

Note:  The billing cycle can not be changed on "Silver" membership plans; since this membership is free therefore a billing cycle is not needed.

Sometimes a US merchant will not accept international credit card orders on their website.  When you run into this issue; you have the following 2 options.

Option 1:  You can call your credit card company and add your Parcelbound USA shipping address as a 2nd billing address on your account.  By doing this, the next time you place an order on a US merchant website they will recognize the US billing address associated with your credit card and allow the order to be submitted successfully.

Option 2:  If "option 1" still doesn't work, you make take advantage of using our personal shopper service where we would place this US merchant website order on your behalf; once we receive the order it will be checked in to your account and you will then be able to submit a shipment request to ship this package internationally.  You can learn more about our personal shopper service by clicking here.

Yes, you can add additional friend or family names to your account for a fee; this fee varies depending on the membership plan you are under.

However, before we can accept any packages under this new name it must be "verified" to your account by providing us with a government photo ID and if necessary other documents to verify this name to your account.  You can begin this process by going under your "My Settings > User Information" account page.

Please note:  The use of fake or made up names is not allowed and any shipments received under these types of names will be sent back to the US seller.  Only "real" valid names that have been verified under your account by document verification will be allowed.

Note:  If a different name is used in the billing or shipping address listed on your US website order invoice; this name will need to be verified first before a shipment can be sent.

Parcelbound does NOT tolerate customers that use our package forwarding services to ship fraudulent orders.  We reserve the right to refuse service, without notice, to any customers that are trying to send fraudulent orders to our warehouse.  Further documentation will be requested to validate the order and if the order cannot be validated, your account will be declined and the order will be refused and sent back to the US merchant seller.

If you would like to cancel or delete your Parcelbound account simply email us at [email protected] with this account closure request.  We will then process this and delete/remove all your account information from our system following General Data Protection Regulation (GDPR) requirements.

Depending on your membership plan, you will be allowed a certain number of days for FREE storage. 

 

However, once your packages are over the free storage period; you will start to accumulate storage fees "per each box" that is within your inventory.  To avoid any storage fees, customers must submit a shipment request this way we can ship your package and it will no longer be listed within your inventory.

 

If your account becomes "Past Due" you will have an opportunity to pay any past due storage fees to bring your account back to "Active" status.  However, failure to pay your past due balance will make your account "Declined".  Once your account has been declined, your packages will be treated as "Abandoned Packages" per our Terms Policy

 

Please see our Membership Plans page to see what your free and storage fees are depending on your membership plan.

Yes, we have added the ability for customers to make deposits from under their account using Bitcoin cryptocurrency.

Parcelbound has a zero-tolerance fraud policy on customers trying to use our services for fraudulent activity.  We reserve the right to request additional documentation to confirm the validity of packages we receive to confirm that they have been purchased legally. 

Failure to provide the correct documentation or if we deem the documents that have been sent are not authentic and have been altered, will give us the right to decline a customer's account and any packages received will be refused and sent back to the US merchant seller.